Handling staff changes

When deleting users, questions appear that help you to take the right steps, especially when handling staff changes:

“Can this user continue to use their ID?”

Answer “No” if the employee is leaving the company or is no longer allowed to send or receive messages with their Threema ID. This is also useful if a user has accidentally created multiple IDs. (This answer corresponds to the former option “Revoke ID.”)

Please note:

• Revoking an ID cannot be undone.
• As a Threema Work administrator, you can revoke a user’s Threema ID even if they have set an ID revocation password.
• It might take up to one hour for a revocation to take effect. After a Threema ID has been revoked, it will be displayed striked-through in contact lists of other users within 24 hours. If the option “hide inactive contacts” is enabled, the ID disappears entirely.

If you answer “Yes”, a follow-up question will appear in which you can specifiy where the user may continue to use their ID. If the ID is used again in conjunction with a license of this subscription, it will remain in the contact list of active users.

“Is the user allowed to continue opening/using the app?”

Answer “No” if the user has lost their device, for example, or if you want to make sure that they can no longer access any chats or make calls. (This answer corresponds to the former option “Delete credentials.”)