If you have completed the steps in the guide on resolving issues with push notifications but the issues weren’t resolved, please delete Threema and re-install it. Please note that your messages will be lost in the process; using Threema Safe, you can, however, retain your Threema ID and your contacts.
- Delete Threema from your device
- Turn off your phone, and turn it back on
- Navigate to iPhone Settings > General > Date & Time, and set the date at least two days into the future (If you have the
option “Set automatically” enabled, you need to deactivate it first before changing the date.)
- Turn off your phone, and turn it back on
- Download Threema from the App Store (You will not be charged again.)
- Open Threema. (The app will now to re-negotiate push notifications with the server.)
- Push notifications should be working again.
- Set the date back to the actual date in Phone Settings > General > Date & Time and activate “Set
automatically”
