We have no access to your data. If you would like to restore your ID, messages, or contacts, you need both a backup and the corresponding password. If some of the information is missing, your data is not
accessible anymore. We can provide you with the following general recommendations:
- Ask your chat partner if they can send you the messages/media files once more, or if they can export the conversation as a text file.
- Adjust Threema’s settings to automatically save incoming media files to the standard media folder of your operating system. This will keep these files accessible to you even if you delete the app.
- Create a passcode lock for your app to protect your ID in case your device gets stolen, for example.
