How do I restore a Threema Safe backup?

There are PDF documents for the different platforms available where all backup options are explained in detail:

Threema Safe backups can be restored in the setup wizard. To restore a Threema Safe backup, you will need your Threema Safe password and your Threema ID. If there is already a Threema ID set up on your device, delete it first:

• Android

  • In Threema’s main screen, tap on “My Profile”

  • Tap “Delete ID”

• iOS

  • In Threema’s main view, select “Profile”

  • Scroll to the bottom, and tap “Remove ID and Data”

In the setup wizard, select “Restore from backup” (Android) or “Restore backup“ (iOS), and follow the on-screen instructions.

If you don’t remember your Threema ID, you can tap “Forgot your ID?” to retrieve it. This only works, if you have linked it to a phone number or email address.

If you don’t remember the password of your Threema Safe backup or your Threema ID, there is no way to restore it.