VGS Schweiz AG
Fast, Structured Coordination Between the Dispatch Center, Emergency Medical Services, and Security Teams
VGS Schweiz AG, headquartered in Tübach, Switzerland, provides services in emergency medical response, security, and training. The company operates three emergency response stations in Tübach, Thal, and Alt St. Johann and offers emergency medical services, patient transfers, non-emergency transport, and international medical repatriation. Its services also include medical support for events, transportation security, building security, and medical training courses for private individuals, professionals, companies, and institutions. VGS employs around 40 full-time staff and operates its own dispatch center 24 hours a day, 365 days a year.
Use Cases
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Operational communication: Threema Work enables fast and structured coordination between the dispatch center, emergency medical services, security teams, and the training academy.
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Scheduling and internal organization: Teams use Threema Work to quickly share operational updates, communicate last-minute schedule changes, and report vehicle malfunctions – all while maintaining uninterrupted 24/7 operations.
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Targeted information distribution with Threema Broadcast: Structured distribution lists can be organized by teams, departments, and operational areas, ensuring that each group receives only the information relevant to them.
Fabian Haueter
Paramedic and Head of Media Services
“Especially in emergency medical services, where data protection and clear communication channels are essential, Threema Work provides the stability and security we need.”
“A memorable example involved a last-minute international medical repatriation that required us to assemble an additional team within minutes. Using Threema Work, we were able to share all relevant information simultaneously, confirm staff availability, and coordinate the team. Within a very short time, the crew was assembled and ready to depart from our base – a process that would have taken significantly longer without this direct and structured communication. As a result, the patient was transferred from abroad to a Swiss hospital without delay.”
“We chose Threema Work because data protection and Swiss-based servers are top priorities for us as an emergency medical and security service provider.”
“The app is intuitively to use and feels familiar because it resembles popular messaging apps, so employees require very little training. It also keeps professional communication clearly separate from personal messaging.”
