Why can’t I update the app in the Google Play Store?

Did you purchase Threema in the Google Play Store, but can’t see updates or an install button in the Google Play Store? Please proceed as follows:

1. Make sure you are using the same Google Account as when you purchased Threema.
2. On your computer, log into play.google.com. Navigate to “Profile icon (circle with initials) > Payments and subscriptions > Budget and order history.” Does Threema appear in this list?
3. If Threema is listed, delete the data of your Google Play Store and Download Manager apps on your phone according to these instructions.
4. Restart your phone and log in to the Google Play Store. You can now proceed with the update or reinstallation of Threema.
5. If Threema is not listed in “Budget and order history,” you were using another Google Account when you purchased Threema, or you bought it in our own shop.